Field Service Technician III

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose: 

Performs field maintenance, inspection, installation or repairs of in one or more areas such as system protection (line locates and inspections of the distribution system), replacing and installing meters, service (tap) and system connections, inspecting, testing, maintaining and repairing valves, hydrants and backflow devices, flushing and flow testing, routine and emergency valve shutouts and inspection and documentation of fire and service line installations.

Fully qualified to perform the most complex functions, including industrial / commercial accounts and may lead the work of others. Acts to prevent conditions from getting out of hand or to resolve an issue as they see fit and reports immediately. Is preauthorized to cope with issues and then report the results of their actions right away.

Primary Duties/Responsibilities: 

• Inspects and tests meters, service /meter connection installations, valves, hydrants and backflow devices and troubleshoots to determine repairs needed regardless of complexity and/or for industrial / commercial accounts. Dismantles equipment to gain access to and repairs defective parts using hand tools, power tools and precision measuring and testing devices. Re-assembles and tests equipment ensuring safe and efficient operating condition is restored.
• Uses special tools to perform wiring, tracing, repairing service stops/ boxes and repairing meter connections.
• Performs routine and emergency valve shutouts. Performs flushing and monitors water quality. Oversees flow testing of water systems.
• Performs inspections for service line repairs, replacements and leaks. Performs system locates. Performs investigations of leak and high bill service orders.
• Performs installations of taps on PVC, Metallic and Poly pipe. Records all required tap documentation.
• Uses small vacuum unit to perform routine and emergency services and to clean out curb / road boxes for operations.
• Performs inspections and completes documentation of private fire main installations / modifications and large service line connections.
• Cleans equipment and work area as required and properly disposes of waste according to safety and environmental policies. Operates vehicles for field service purposes.
• Usually assists with orienting or training new or less experienced Field Service personnel.

Work Environment:

• Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment.
• Typically spends 85% of time exposed to outdoor and sometimes inclement weather.
• Company service vehicles are used as required.
• May serve rotational 24 hour emergency on-call.
• Must follow established operational, process control, safety and emergency response procedures.
• Must adhere to specifications and production schedule.
• Frequently recommends or adapt procedures, techniques, tools, material and/or equipment to meet special needs.
• Frequently suggests process improvements.
• Resolves problems regardless of complexity and frequently assists others with problem resolution.
• Possible Work Hazards: May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.

Qualifications

Education/Experience/Background: 

• High school or GED with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and be able to carry out verbal and written instructions.
• At least five years of experience in a related position in a similar environment with ability to comprehend all specifications, drawings and manuals.

Knowledge/Skills/Abilities: 

• Ability to perform basic mathematical calculations. Vocational training and mechanical aptitude required, with the ability to read, interpret and record data from meters, gauges, panels, computer consoles and other equipment.
• Perform job duties in a safe manner compliant with policies, procedures and practices.
• Model professional behavior; report to work as scheduled, on time and prepared to work.
• Work flexible schedule that may include nights, weekends and holidays.
• Perform other job duties as requested to support business operations.
• Must demonstrate proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment), including respirators, gas detectors, confined space equipment, etc.)
• Must consistently demonstrate the ability to perform all assigned tasks in an organized, accurate and timely manner.
• Must demonstrate ability to efficiently inspect, maintain, install and repair any equipment as assigned.
• Must have the ability to diagnose problems regardless of complexity, troubleshoot equipment and take corrective action within policy and procedure limitations.
• Consistently demonstrates the ability to work well and communicate (verbal and written) with clients, management and the general public.
• Demonstrates proficiency with computer or computer device for record keeping.
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.

Required Certification/Licenses/Training: 

• Minimum water/wastewater license as required by regulatory agencies at site.
• Must have and maintain a valid cross-connection certification if required at site.
• Employee Orientation, Departmental Operating Procedures, Safety, OSHA and Quality Training.
• HAZWOPER (Hazardous Waste Operations and Emergency Response).
• May perform more advanced functions as part of training and development.
• Forklift Certification if required by site.
• Must possess a valid driver’s license (commercial license and heavy equipment operator license is desirable) and a safe driving record.

Physical Requirements:

• Amount of time spent – Standing 25%, Walking 75% for as many as five miles per shift.
• Requires close visual and hearing observation to detect non-conformance and machine malfunction.
• Constantly uses hands to finger, handle or feel and frequently reaches with hands and arms.
• Works in various positions; works on ladders, catwalks, and supports at heights of 50 feet above the ground; and works with hands extended above and below head and body up to 40 minutes using hand tools weighing up to 15 pounds.
• Must be able to lift and carry 50 pounds (occasionally 60 pounds) distances of 10 feet.
• Occasional stooping, bending or kneeling and entering confined spaces.

Additional Information

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.