Customer Service Representative - Billing

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary

This role is responsible for managing all aspects of the billing cycle, ensuring accurate and timely invoice processing, and maintaining strong customer relationships through efficient resolution of billing inquiries.

Key Characteristics 

• Strong customer service mentality

• Attention to detail and effective organizational skills

• Ability to manage and track multiple activities 

• Ability to learn and apply policies and procedures to daily work

• Effective communication skills

• Professional interaction and collaboration with internal and external customers

Duties & Responsibilities 

• Process and generate accurate customer invoices in a timely manner

• Investigate and resolve customer invoice issues to facilitate cash collection

• Maintain billing systems and customer accounts

• Review and verify billing information against various customer contracts and translate the billing strategy into SAP 

• Reconcile billing records and reports

• Coordinate with sales and accounting teams to ensure billing accuracy

• Maintain organized billing documentation and records

• Assist in month-end closing procedures

• Develop and enhance reporting around POs, customer invoicing summaries, and more to better communicate our financial performance with account managers and finance teams

• Maintain PO table within SAP and for individual customers proactively to ensure timely entitlement capture

• Improve invoicing processes to simplify current procedures as well as maintain current procedures.

• Other projects as assigned

Qualifications

Knowledge, Skills & Abilities 

• Problem-solving ability

• Ability to work under pressure in a fast-paced environment

• Strong analytical, organization, and time management skills

• Strong verbal and written communication skills

• Strategic thinker and results oriented

• Team player

Education & Experience

Required:

• 2 years of experience in billing, invoicing, accounts receivable or related field

• 2 years Customer Service experience

• 2 years SAP experience or equivalent 

• Proficiency in spreadsheets such as Microsoft Excel or Google Sheets

• Experience with electronic billing systems

Preferred:

• Bachelor's degree in Accounting or Finance

• Knowledge of accounting principles and practices

• Experience in high-volume billing environment

Working Conditions 

• Hybrid with 3 days / week in the office with Wednesdays mandatory if located in Norfolk, VA

• Rare travel possible

Additional Information

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.