Company Description
About Veolia North America
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
The Technical Writer position is responsible for creating clear and concise documentation for technical products or processes, translating complex information into user-friendly content, such as user manuals, instruction guides, and online help systems. They work closely with subject matter experts to gather information and ensure accuracy in their writing. The goal is to provide users with easily understandable and accessible documentation that helps them effectively use and troubleshoot technical products.
Primary Duties/Responsibilities:
- Document Creation: Creating user manuals, installation guides, technical specifications, and other documentation to support the use and understanding of technical products and processes.
- Content Development: Researching, gathering, and organizing information from subject matter experts to create accurate and comprehensive technical documentation.
- Document Review and Editing: Reviewing and editing technical documents for clarity, accuracy, and consistency. This includes checking for grammar, spelling, and formatting errors.
- Document Maintenance: Updating and revising existing documentation to reflect changes in products, processes, or industry standards. This involves working closely with subject matter experts to ensure the accuracy and relevance of the information.
- Collaboration: Collaborating with cross-functional teams, such as developers, engineers, and product managers, to gather information and ensure that documentation meets the needs of the target audience.
- Document Accessibility: Ensuring that technical documentation is easily accessible to users by organizing and maintaining a centralized repository or knowledge base.
- Documentation Standards: Following established documentation standards and style guides to maintain consistency and ensure a unified voice across all technical documentation. Suggest ideas for improving standard templates, processes and best practices by fostering a continual service improvement mindset. Introduce and/or leverage internal secure GPT services where possible.
Work Environment:
- Hybrid work environment; three days in designated office required.
Qualifications
Education/Experience/Background:
- Education: Bachelor's degree in Technical Writing, English, Computer Science, or a related field.
- 3+ years of experience as a technical writer, preferably in IT infrastructure or related fields.
- Proven experience using Confluence for documentation management and content creation.
- Strong understanding of IT infrastructure concepts, including networking, servers, cloud computing, and cybersecurity.
- Excellent writing, editing, and proofreading skills with a keen eye for detail.
- Ability to quickly grasp complex technical concepts and explain them clearly to various audiences.
- Proficiency in using documentation tools and software, Google preferred.
- Experience creating visual aids and diagrams using tools like LucidChart.
Knowledge/Skills/Abilities:
- Strong writing skills: Must have excellent written communication skills to effectively convey complex information in a clear and concise manner.
- Technical knowledge: A solid understanding of technical concepts and the ability to quickly grasp and explain technical information is essential for this role.
- Research skills: Must be skilled in conducting research and gathering information from subject matter experts to ensure accuracy in their documentation.
- Attention to detail: Attention to detail is crucial to ensure accuracy, consistency, and adherence to style guidelines in their writing.
- Collaboration skills: Ability to collaborate effectively when working closely with cross-functional teams, such as engineers, designers, and product managers.
- Editing and proofreading skills: Strong editing and proofreading skills to ensure clarity and correctness in their documentation.
- User-focused mindset: A user-focused mindset and the ability to understand the needs and perspectives of the target audience.
- Time management skills: Must be able to manage time effectively to meet project deadlines and deliver documentation within specified timelines.
Additional Information
Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
