Field Service Representative

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

The position will be responsible for installing, repairing, maintaining and operating water distribution appurtenances, grounds and associated equipment. The position will also perform leak surveys, flow tests, line locations, meter reading, meter replacements, water quality tests and inspections. The position must keep daily records of time and material. Follow Veolia and OSHA safety requirements and use the appropriate PPE while on the job. Represent Veolia in a professional manner when working with customers. Use provided tools and equipment to complete tasks as assigned. Operate company vehicles to travel to job sites. Basic computer skills required with the ability to send and receive emails, access work orders through the use of company provided mobile devices and utilize company software.

Primary Duties/Responsibilities: 

• Well versed in the use of tools, equipment, fittings and pipe used throughout the system. Using pipe wrenches, pipe saws, tubing cutters, valve keys, tapping machines and line crimpers to accomplish installations and repairs. (PVC, Cast Iron, Ductile Iron and Asbestos Cement mains and related fittings. Plastic and copper services and related fittings.)
• Learn all aspects of Field Service including repairing and installing domestic, commercial and fire line meters and the use of related fittings and special tools involved in completing the above tasks.
• Perform flow tests, leak surveys, utility locates, and water quality tests.
• Perform valve inspection / maintenance, monthly meter reading, customer turn on / off, collections, meter installation and replacement.
• Maintain good customer relations.
• Attain a working knowledge within 6 months of hire of the Transmission and Distribution field.

Work Environment:

• While performing the duties of this job, the employee is routinely exposed to a variety of outside weather conditions, including very hot temperatures, very cold temperatures, rain, and snow.
• The noise level in the work environment is usually moderate.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.

Knowledge/Skills/Abilities: 

• Basic understanding of the operation of a water distribution system.
• Basic plumbing, mechanical and excavation knowledge skills are desired.
• Must have the ability to read maps and locate valves (gate boxes and curb boxes) to perform shutdowns as needed on mains as well as services. Using locating devices to locate service lines and mains as well as curb boxes and gate boxes.
• Must be able to learn job set-ups and oversee that the work being done is done in a safe, time effective, and quality manner.
• Must be able to complete all forms and reports necessary to complete, restore and account for all work done by VWPA’s T&D work force at the Harrisburg operation.
• Must be able to communicate effectively with Supervision and work in accordance with their input and instructions.
• Excellent customer service skills.
• Ability to communicate effectively with the public and fellow employees.
• Perform job responsibilities with minimal supervision in a timely manner.
• Possess good technological skills such as using computers, iPad, and cell phones.
• Possess good written / verbal communication skills.
• Knowledge of OSHA and Company safety policies.

Required Certification/Licenses/Training: 

• A valid State Driver’s License is required.

Physical Requirements:

• Good physical condition to be able to meet the physical requirements necessary to hand excavate and perform the various lifting, bending and carrying necessary in this position.
• The employee is frequently required to stand, walk, climb stairs or ladders, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• The employee may regularly lift 10-20 pounds and may occasionally lift and or move up to 50 pounds.
• Specific vision abilities required by this job include the ability to distinguish color, close vision and distance vision.

Additional Information

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.