Field Service Representative

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose: 

The Field Service Representative (FSR) performs a variety of duties in association with water meters, service connections and customer contact while adhering to and complying with company procedures, safety policies, and regulatory guidelines.

Primary Duties/Responsibilities: 

• Service Activation/Termination: Ability to perform water service activations and terminations.
• Meter Management: Installing, removing, and maintaining water meters of various sizes, including endpoint devices.
• Field Investigation: Conducting investigations in the field to identify issues.
• Leak Detection & Assessment: Performing leak detection and assessing the extent of leaks.
• Infrastructure Repair: Replacing and repairing associated meter infrastructure.
• Tool & Equipment Operation: Effectively operating various hand tools (pumps, wrenches, drills, torches, valve wrenches, metal detectors, etc.) and equipment (meters, backflow preventers, etc.).
• On-Site Premise Verification: Performing on-site investigations to ensure accurate metering of service provided.
• Utilize company technology for work orders.
• Maintain and troubleshoot/repair metering or field issues.
• Handle equipment installation and maintenance.
• Ability to diagnose and resolve customer issues related to water service levels (pressure, flow, etc.) and provide appropriate solutions.
• Work with backflow preventers and related devices.
• Manage metering inventory as needed.
• Data Management:
  • Record accurate meter readings.
  • Clearly document service activities and field conditions per company standards.
  • Complete required reports and time records.
  • Track equipment status and maintenance needs.
• Customer Service:
  • Provide professional customer interaction.
  • Address service and billing inquiries.
  • Communicate effectively with public.
• Compliance & Safety:
  • Follow company safety protocols.
  • Maintain proper work procedures.
  • Work independently and under supervision as required.
  • Perform physical tasks in various conditions.

Work Environment:

• Monday-Friday from 7:30AM and 4:00PM. The Company will provide reasonable notice of changes in regular work schedules.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• Minimum one (1) year experience in water distribution operations preferred.
• Previous meter reading experience preferred.

Knowledge/Skills/Abilities: 

• Bilingual in English and Spanish is a plus.
• Strong critical thinking and troubleshooting skills, with a focus on resolving technical challenges effectively.
• Proficiency in basic mathematical calculations.
• Strong verbal and written communication skills.
• Willingness to complete skills assessment test when requested.
• Working knowledge or the ability to obtain water distribution systems, including cross connection and backflow prevention principles.
• This role requires the ability to work overtime, with additional tasks assigned by management.

Required Certification/Licenses/Training: 

• Valid state driver's license required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Physical capability to climb, bend, and maneuver in confined spaces.

Additional Information

Pay Rate: $33.14 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.