Service Coordinator

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. 

Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Service Coordinator

Bandet Way, Thame (Office Based)

Permanent, Monday - Friday, 8.30am - 5.00pm

Salary up to £28,000 depending on previous experience

26 days annual leave plus bank holidays | Comprehensive Pension Scheme | Private Medical Insurance | Life Assurance | and much more!

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We are seeking a highly organised and proactive Service Coordinator to join our team.

In this role, you will coordinate the activities of our service engineers to ensure we meet customer needs and uphold our contractual obligations.

You will also provide essential administrative support to keep the service office running smoothly and efficiently.
 

What you will be doing….

• Plan and schedule customer visits for service engineers, including preventative maintenance (PPM) and breakdown visits.

• Arrange and dispatch parts and spares required for engineer visits.

• Prepare and issue risk assessments and method statements.

• Handle customer queries, providing support or directing to the appropriate team member.

• Send customer feedback emails with service reports and review reports for further actions.

• Raise and submit quotes to customers and maintain the quote log.

• Monitor and resolve issues on the credit control spreadsheet to clear accounts.

• Provide support to the Service team and, when required, other departments within the company.

Qualifications

What we are looking for…

Essential:

• Previous experience in a customer-facing role.

• Computer literate with confidence learning new systems

• Strong attention to detail

• Confident, professional communication skills

• A team player who is proactive and self-motivated

• The ability to prioritise and meet deadlines

Preferred:

• Experience with Google Workspace (Gmail, Docs, Sheets).

• Experience working with CRM systems.

This is an excellent opportunity to be part of a dynamic and supportive team, where your organisational skills and attention to detail will directly contribute to delivering exceptional service to our customers.

Additional Information

What we can offer you…

We offer a comprehensive package designed to support your health, finances and life outside work. You’ll receive 26 days’ holiday plus bank holidays, with the flexibility to buy or sell additional leave, along with private healthcare (currently with Bupa) and the option to add family members.

A dental plan provides cover or cashback on treatments, and all employees benefit from enhanced family-friendly policies — including 13 weeks’ full maternity / primary carer pay from day one (increasing with service), two weeks’ full paternity / co-parental pay, and adoption leave with 13 weeks’ full parental pay and two weeks’ co-parental pay from the start of employment.

We also support colleagues with caring responsibilities through flexible working options such as remote work, adjusted hours and paid or unpaid leave where needed.

To help you stay active and well, you’ll have access to discounted gym memberships.

In addition, every employee receives one paid volunteering day each year to give back to causes that matter to them.

From a financial perspective, we provide a market-leading benefits package including:

• A 10% employer pension contribution each month (doubling your own 5% contribution)

• The option to buy company shares at preferential rates

• Salary sacrifice schemes to support everyday savings

• Life insurance worth four times your salary, paid to your nominated beneficiaries

• Income protection for up to five years at up to 60% of your salary, plus a lump sum of twice your salary if you’re unable to return to work

Together, these benefits are designed to give you security, flexibility and support at every stage of your career and personal life.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.