Account Services Specialist

Company Description

We design, supply and operate a range of water systems, from Oil & Gas applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio of technologies includes solids-contact clarification, membrane & media filtration, electrolysis, digestion, evaporation, ozone/UV disinfection and more. Our portfolio also includes chemicals & monitoring solutions, start-up & operation, membrane & ion exchange products, and custom engineered equipment.

Job Description

The Account Services Specialist plays an integral role within the business and has day to day responsibilities managing customer expectations in relation to monitoring and assessing plant operational parameters and providing the necessary support & feedback to the Customer and their operational team, trouble shooting, conducting preventative maintenance on Veolia  equipment, chemical dosing systems and instrumentation, maintaining chemical inventories, site logs and performance monitoring data, as well as providing operations support.

Key Responsibilities  

• Monitor and assess plant operational parameters and provide feedback to customer and Veolia management. 

• Monitor corrosion rates of mild steel, stainless steel and copper. Corrosion coupons for the  various treated systems shall be analysed, replaced, and reported on every 30 and 90 days as  required. Collects micro’s and corrosion coupons for preparation, labelling and shipment to  laboratory. 

• Supply, installation and service of Veolia water quality and monitoring equipment, namely, 

  • - corrosion coupon bypass racks 

  • - Truesense automated chemical feed control equipment 

  • - Manage online data collection (insight). 

• Maintain current supply of reagents, sampling containers and coupons. 

• Monitors and records chemical usage rates, inventory and pump settings. 

• Preventative maintenance on dosing pumps and inventory of critical spare parts. 

• Helps conduct in-plant studies and evaluation of new products. 

• On-going maintenance of all chemicals storage and dosing equipment including   

 supply of spare  parts and replacement of pumps if required. 

• Maintenance of all labels; dosing lines and ensuring good housekeeping at all times.

• Record and update all test parameters and chemical consumption into TrueSense View (our  Remote Monitoring and Control Statistical Data Management Program) and on the Veolia database. 

• Records customer operating, system and equipment data and informs manager of changes.

• Responsible for operation and maintenance of company equipment. 

• Provide methods of all chemical testing and training as to the analysis and interpretation of these  results. 

• Assist with technical support if required and attend all water team meetings as requested with  the account or Area manager. 

• Monitor and advise on the regular sampling and analysis for HPC and Legionella. HPC and Legionella samples to be taken monthly by the Veolia Field Services Specialist.

• Review all water test results and chemical consumption figures monthly and summarise test  results for manager review.

• Monitors and records chemical usage rates, inventory and pump settings, and keeps dosing tanks full.

• Enters data into spreadsheets and executes the relevant analysis program.

• Updating of customer files on Veolia libraries.

• Audit of lab and field procedures and methods.

• Submission of samples to the lab for compliance reviews.

• Maintenance of Site Manual and Technical Procedures and documents. 

• Completion of EHS & Technical Training program modules as required under the personal training program. 

• Identify new applications/technologies to drive increased revenues for Veolia within existing accounts serviced by yourself. 

• Identify value generation projects for the account and assist the account manager to prove and finalize PnP. 

• Ensure company procedures and safety guidelines are followed at all times.

• Address customer issues in a timely manner to ensure a high level of customer satisfaction. 

• Develop and maintain preventive maintenance procedures. 

• Diagnose and troubleshoot customer related issues. 

• Recommend effective changes in service activities. 

• Identify key sales opportunities to enhance company revenue. 

• Develop professional and healthy relationships with clients, management and internal staff. 

• Prepare and maintain service related documentations. 

• Collect water samples and conduct analytical tests. 

• Summarize test results and prepare for Managers review.

Qualifications

• Professional or trade background with solid experience in the water treatment industry.                  

• Ability to build long term strong relationships. 

• Strong analytical & diagnostic skills. 

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.