Service Engineer (Municipal)

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. 

Veolia brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Title: Field Service Engineer

Stoke on Trent and surrounding areas 

Full-Time | Permanent | 37.5 hours per week

25 days annual leave plus bank holidays (and your birthday off!) | Company Van + Fuel Card | Bonus Scheme | Comprehensive Pension Scheme | Private Medical Insurance | Access to a Private GP and much more!

Ready to make a real difference – not just in your career, but for the planet?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Service Engineer to help us lead the charge.

What will I be doing:

• Site-Based Maintenance & Servicing: Carry out planned preventative maintenance, corrective maintenance, commissioning, upgrades, and refurbishment activities on equipment installed at wastewater and related water industry sites
• Chemical Handling & Process Cleaning: Safely handle and work with treatment chemicals on a daily basis, undertaking chemical cleaning and dosing activities in accordance with site procedures, health and safety requirements, and environmental regulations
• Technical Support: Provide technical and commercial support to customers, ensuring equipment operates efficiently and effectively. Gather operational feedback and site observations to support continuous improvement and future product development
• Customer Engagement: Build and maintain strong working relationships with site operators, maintenance teams, and key stakeholders. Provide recommendations to improve process performance, asset reliability, and operational efficiency
• Troubleshooting & Fault Finding: Diagnose and resolve mechanical and process-related issues on-site, responding to breakdowns and operational challenges to minimise downtime and maintain compliance with treatment requirements
• Health, Safety & Compliance: Work in accordance with water industry standards, site-specific safety procedures, and environmental regulations, maintaining a strong commitment to safe working practices at all times
• Flexibility: Demonstrate a flexible approach to customer and operational requirements. The role will involve travel to wastewater sites and may require nights away and occasional weekend working

Qualifications

What you will bring to the role:

• Mechanical engineering background preferred
• Experience working within the water, wastewater, process, or industrial sectors would be advantageous
• Electrical knowledge is desirable but not essential
• Strong fault-finding, problem-solving, and customer-facing skills
• Ability to work independently in a site-based environment and manage multiple priorities effectively

Qualifications

(Mechanical engineering background preferred)

Additional Information

What we can offer you:

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.

Your Well-being, Our Priority!

Time to Recharge ⏰ Enjoy a generous 25 days of holiday plus all Bank Holidays – and yes, your birthday is on us! Want more flexibility? Buy or sell additional days to suit your lifestyle.

Health & Wellness

• Private Healthcare through BUPA with the option to extend coverage to your loved ones
• Dental Plan that covers appointments and treatments, or gives you cash back

Family Comes First

• Enhanced Maternity/Primary Care: 13 weeks full pay from Day 1
• Enhanced Paternity/Secondary Care: 2 weeks full pay from Day 1
• Adoption Leave: 13 weeks full pay for Parental Care and 2 weeks full pay for Co-parental Care – both from your very first day!

Caring Support We understand life's responsibilities. Our Carer Support program offers flexible solutions including remote work options, adjusted schedules, and paid or unpaid leave for those with longer-term caring commitments.

Make a Difference Give back to your community with one paid volunteering day every year – because doing good feels great!

Building Your Future We invest in your tomorrow with a leading competitive pension contribution – paid by us, every single month.

Protection That Matters ️ Because your peace of mind is priceless

• Industry-Leading Life Insurance: 10x your salary paid to your loved ones – exceptional coverage that truly protects what matters most
• Income Protection: Should the unexpected happen, we've got you covered for up to 5 years at 60% of your salary, plus a 2x salary lump sum if you're unable to return to work

Lifestyle Enhancements ✨ Make life easier and more enjoyable with our exclusive schemes:

• Personal Computer Scheme – upgrade your tech
• Car Leasing Scheme – drive the car you love
• Cycle to Work Scheme – stay active and save money

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.