Field Service Representative

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Our Water Technology Business has an exciting opportunity available for a Field Service Representative. The Field Service Representative will be responsible for managing all aspects of water treatment plant commissioning, installation, and optimization, serving as a key interface between design engineering, construction teams, control systems, and customers. 

Duties & Responsibilities:

Design & Engineering Support

• Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews
• Ensure accessibility, maintenance, and operability of process equipment
• Define problems, collect data, and draw valid conclusions to improve operations and determine design viability
• Apply water treatment chemistry calculations, plane geometry, and engineering principles to troubleshooting and problem resolution

Construction & Installation Management

• Serve as construction liaison between design engineering and construction teams during Water Treatment Plant erection
• Identify and correct equipment alignment issues and plumb adjustment figures during installation
• Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements
• Maintain strong safety mindset to ensure executed work reflects technical requirements within company safety standards

Commissioning & Control Systems

• Develop and execute Commissioning Schedules and Performance Plans for Water Treatment Plants
• Commission Water Treatment Plants by ensuring process equipment and control systems perform per specifications
• Perform control system factory acceptance tests with clients and client-designated representatives
• Perform specific PLC/HMI activities including Control System IO Checkout, system networking, program upload/download, understanding ladder logic and function blocks, troubleshooting code, and writing simple logic

Training & Technical Support

• Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
• Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer sites
• Deliver effective presentations to customers, clients, and internal teams

After-Market Services & Documentation

• Perform after-market services including site inspections, equipment inspections, and operator training
• Prepare timely and accurate technical reports for customer records and reference for future outages
• Apply mathematical operations to budget analysis and Time & Material (T&M) contract cost monitoring
• Manage quality data for accuracy and report generation

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms
• Frequently required to stand; stoop, kneel, crouch, or crawl; and talk or hear
• Occasionally required to walk and climb or balance
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, color vision, depth perception, and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderate; possible exposure to loud noise level on-site
• Site assignments shall be in Canada and foreign countries and may involve accommodations at remote work camps
• Many water treatment facilities are located outside and work activities will be outdoors
• Exposure to chemically aggressive fluids (acids and bases)

Qualifications

Knowledge, Skills & Abilities:

• Strong water treatment chemistry knowledge and technical proficiency with ability to apply engineering principles to troubleshooting, root cause analysis, and problem resolution
• Advanced technical skills including competency with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids (acids and bases)
• Working knowledge of electrical equipment, control systems, and safety protocols with physical capabilities for hands-on instrument servicing and equipment handling
• Computer proficiency including word processing, spreadsheets, network operations, and database management for technical documentation and reporting
• Valid passport and driver's license with ability to travel extensively (70-80% of time; ~250 days/year)
• Proven ability to work independently and remotely with cross-functional project teams, driving projects to completion with minimal supervision while meeting deadlines and commitments
• Strong customer relationship management skills with ability to balance external and internal stakeholder needs
• Excellent verbal and written communication skills with ability to create concise technical reports
• Effective prioritization and multitasking abilities for managing multiple service projects and administrative responsibilities simultaneously
• Sound business judgment with ability to conduct risk-reward analysis and make strategic decisions aligned with organizational objectives
• Self-motivated professional with strong mathematical skills, customer service orientation, and proven ability to learn company procedures and adapt to evolving technical requirements

Education & Experience

Required:

• Degree in Engineering or Engineering Technology from an accredited university or college
• Experience in commissioning, construction, or field services
• Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.)
• Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment
• Training in lock-out/tag-out procedures

Preferred:

• Technical Bachelor's Degree or College Diploma with minimum 5 years of experience in water treatment field
• Comprehensive knowledge of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations
• Expert knowledge of water treatment systems and technologies including Ultrafiltration Systems, Membrane Bio Reactors, and Separation Technologies
• Demonstrated ability to perform equipment startup, commissioning, and process optimization
• Ability to quickly adapt to new problems, clients, and situations
• Project management skills
• Lean Six Sigma or continuous improvement methodology experience
• Operating experience with water treatment equipment including UF/MBR, reverse osmosis (RO) systems, micro-filtration, clarification and conventional filtration, evaporators, or crystallizers

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection.

This position includes incentive compensation eligibility and account assignment opportunities.

Ready to advance your career while making a difference in water treatment and sustainability? Apply today!

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. 

• Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: USD $30 - $36 an hour 
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.