Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the toughest water, wastewater and process challenges around the globe. We’re always looking for passionate and creative people to help us in this mission!
The Field Service Engineer (FSE) – Microbiology Specialist’s primary responsibility will be to provide routine to complex field service and support for our Sievers® brand endotoxin and bioburden analytical instruments. Field service and support will be provided at customer sites throughout the United States, with potential for occasional travel to Canada in support of Canadian customers. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues and user training. This position will also be involved in providing field service and support for the Sievers® brand total organic carbon (TOC) instrumentation product line.
Key Responsibilities:
- Must be willing and able to travel domestically and have open availability Monday through Friday.
- Domestic travel 70% including overnight stays
- Travel to customer sites and perform installation, PM and related services on endotoxin and bioburden equipment, as well as support of services on TOC equipment.
- Plan, schedule and confirm customer services including coordination of travel and parts shipments for services
- Maintain admin duties, parts inventory, and relevant trainings
- Take customer calls, participate in territory sales rhythm calls, and service team meetings
- Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
- Write clear and concise reports for customers
- Special projects and new hire training as assigned by supervisors
- Work closely with the Sales and Product Management teams for Bio detection to provide insight into new product introduction, customer applications, and sales opportunities of consumables & services.
- Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
Core Requirements:
- Bachelor's Degree in Biology, Biochemistry, Microbiology, or life sciences related field, or equivalent education
- 2+ years of work experience in Endotoxin and/or Bioburden testing, or other Bio detection protocols within the pharmaceutical industry or within a GMP facility
Preferred:
- Domain expertise in pharmaceutical water quality testing, specifically bioburden and endotoxin.
- hands-on experience with the use, support, and maintenance of bioburden and/or endotoxin analytical instrumentations and equipment
- Work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
- Knowledge of pharmaceutical related regulatory is highly Preferred.
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:
Compensation
- The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $xxx -$xxx annually
- Sales Incentive Plan Target/Annual Incentive Plan Bonus: XX% OR $
- Medical, Dental, & Vision Insurance Starting Day 1!
- Life Insurance
- Paid Time Off
- Paid Holidays
- Parental Leave
- Retirement Plans
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
